"How to Respond To Bad/Negative Online Reviews Of Your Business"
...avoid these 3 mistakes, wow new prospects, and grow your online business listings!
Do you know what to do when your customers complain online? Have you thought about it?
Customers complaining online about your product or service is happening more and more everyday…and not just to“bad” places, but to good businesses like yours. …and people online take them seriously! They believe them.And many of those people WOULD have been customers of yours.
But now they have doubts…
What’s even worse, 80% of the time, you may not even know it that your customers (or even your competitors!) are bad-mouthing your business online, behind the safe anonymity of the internet…
And here’s the big bummer: Almost 90% of your future customers/clients will search for feedback online before becoming a customer or client!
Here are 3 mistakes small business owners make when responding (or failing to respond) to online reviews of their businesses… and what leading experts in online reputation management advise on the best practices how to respond to online reviews on your business listing on sites such as Google and Bing such that you actually wow prospective customers and use even a bad review to endorse your business!
Find out how many of these mistakes you could be making that are impacting your bottom line.
If business is slow, unfair reviews could be one reason – because one bad review can cancel out 20 good ones! Conversely, if there are no reviews on your business listing, that too could be costing you BIGTIME – by driving potential customers to your biggest competitors!
Make sure potential customers of your business are only finding people who have had positive experiences with your business when they search online…